Last Updated: October 24, 2025
Overview
Thank you for shopping at PickExplore. We want your shopping experience to be safe, clear, and reliable. This Return & Refund Policy explains how returns, refunds, exchanges, and claims are handled for purchases made on our site. By placing an order, you agree to the terms below.
1. Eligible Items for Return
Most items are eligible for return, subject to the following conditions:
- Return request window: Requests must be made within 7, 15, or up to 30 days from delivery, depending on the product type and the supplier. The exact return window for each item is shown on the product page or will be provided by Customer Support.
- The item must be in good condition, without signs of misuse.
- Items must include original accessories, manuals, and packaging when applicable.
- Please provide your order number or proof of purchase when requesting a return.
Important: Always confirm the specific return window for your product. Some SKUs have shorter windows (7 days) while others allow up to 30 days.
2. Non-Returnable Items
For health, safety or customization reasons, the following items cannot be returned:
- Personal care or hygiene products
- Customized or made-to-order items
- Items marked as “Final Sale”
- Perishable goods
- Gift cards
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you received the wrong product, PickExplore will cover the full cost of replacement. Report any damaged, defective, or incorrect items within 7 days of delivery.
Please include the following when reporting:
- Order number
- Clear description of the issue
- Photos or video showing damage, defect, or incorrect item
After reviewing your claim, we will offer one of the following:
- Item replacement
- Full or partial refund
- Store credit (optional)
4. How to Request a Return
To start a return, follow these steps:
- Contact our Support team at contact@mivoks.com with your order number and reason for return.
- Our team will reply with tailored instructions including: return address, applicable return window (7 / 15 / 30 days), and any item-specific requirements.
- Pack the item securely, ideally in its original packaging, and ship it according to the instructions provided.
Note: Returns must be authorized by PickExplore. Unauthorized returns may not be processed.
5. Return Shipping Costs
Return shipping responsibility depends on the reason:
We cover return shipping when:
- The item arrives damaged
- You received the wrong item
- The item is defective due to manufacturing issues
The customer covers return shipping when:
- Return is due to change of mind
- The product does not meet subjective aesthetic expectations
- The item is in good working condition and simply not wanted
We recommend using a trackable shipping method. PickExplore is not responsible for returns that are lost in transit if a tracking number is not provided.
6. Refunds
Once we receive and inspect the returned item, we will notify you of approval or rejection of your refund.
- If approved, refunds are issued to the original payment method.
- Refund processing typically takes 3–7 business days, depending on your bank or payment provider.
- Original shipping fees are non-refundable, unless the return is due to our error (damaged/incorrect item).
7. Exchanges
If you need a different size, color or model, the fastest option is usually to return the original item and place a new order for the replacement item. Contact support if you need help with this process.
8. Order Cancellations
You may request cancellation within 12 hours of purchase. If the order has already been processed or shipped, cancellation may not be possible.
9. Lost or Stolen Packages
If the carrier marks a package as delivered but you have not received it, please:
- Check with neighbors, building management, or alternate delivery locations
- Contact the carrier to open a lost-package investigation
PickExplore is not responsible for items confirmed as delivered by the carrier. We will assist in opening a carrier claim when possible.
10. Contact & Support
For returns, refunds, replacements or support, contact us at:
📧 contact@mivoks.com
Address: 30 N Gould St Ste 53510, Sheridan, WY, 82801, USA
PickExplore is committed to fair, fast, and transparent return handling. If you have any questions about a specific product’s return window (7 / 15 / 30 days), check the product page or contact our support team before initiating a return.